*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--primary: #6366f1;--primary-dark: #4f46e5;--success: #22c55e;--success-bg: #dcfce7;--success-dark: #15803d;--warn: #f59e0b;--warn-bg: #fef3c7;--warn-dark: #b45309;--danger: #ef4444;--danger-bg: #fee2e2;--danger-dark: #b91c1c;--pending-bg: #e2e8f0;--pending-text: #475569;--bg: #f1f5f9;--card: #ffffff;--text: #1e293b;--muted: #64748b;--border: #e2e8f0;--header-h: 56px;--toolbar-h: auto;--radius: 10px;--shadow: 0 1px 3px rgb(15 23 42 / 8%), 0 1px 2px rgb(15 23 42 / 4%);--mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}a{color:var(--primary-dark);text-decoration:none}a:hover{text-decoration:underline}button{font:inherit;cursor:pointer;border:1px solid var(--border);background:var(--card);color:var(--text);border-radius:8px;padding:6px 12px;transition:background .12s,border-color .12s}button:hover:not(:disabled){border-color:var(--primary)}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:600}button.primary:hover:not(:disabled){background:var(--primary-dark)}button.danger{background:var(--danger-bg);border-color:#fca5a5;color:var(--danger-dark)}input,select,textarea{font:inherit;color:var(--text);background:var(--card);border:1px solid var(--border);border-radius:8px;padding:6px 10px}input:focus,select:focus,textarea:focus{outline:2px solid color-mix(in srgb,var(--primary) 35%,transparent);outline-offset:-1px;border-color:var(--primary)}.app{min-height:100vh}.topbar{height:var(--header-h);background:linear-gradient(90deg,var(--primary-dark),var(--primary));color:#fff;display:flex;align-items:center;gap:18px;padding:0 18px;position:sticky;top:0;z-index:40}.topbar .brand{font-weight:700;letter-spacing:-.01em}.topbar nav{display:flex;gap:4px}.topbar nav a{color:#e0e7ff;padding:6px 10px;border-radius:8px;font-weight:500}.topbar nav a:hover{background:#ffffff1f;text-decoration:none}.topbar nav a.active{background:#fff3;color:#fff}.topbar .spacer{flex:1}.topbar .health{font-size:12px;color:#c7d2fe;font-variant-numeric:tabular-nums}.page{padding:16px 18px 90px}.panel{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.panel+.panel{margin-top:14px}.panel-head{padding:10px 14px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;font-weight:600}.panel-body{padding:14px}.stats{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.stat{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:8px 14px;min-width:96px;box-shadow:var(--shadow)}.stat .k{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.stat .v{font-size:20px;font-weight:700;font-variant-numeric:tabular-nums}.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.filters .grow{flex:1 1 240px;min-width:200px}.filters label.inline{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted);background:var(--card);border:1px solid var(--border);border-radius:8px;padding:6px 10px}.chipset{display:flex;flex-wrap:wrap;gap:6px}.chip{border:1px solid var(--border);background:var(--card);border-radius:999px;padding:3px 11px;font-size:12px;color:var(--muted)}.chip.on{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:600}.tablewrap{overflow-x:auto}table.leads{width:100%;border-collapse:collapse;font-size:13px}table.leads th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--border);white-space:nowrap;position:sticky;top:0;background:var(--card);box-shadow:inset 0 -1px 0 var(--border);z-index:10}table.leads th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}table.leads th.sortable:hover{color:var(--text)}table.leads td{padding:8px 10px;border-bottom:1px solid var(--border);vertical-align:top}table.leads tbody tr:hover{background:#f8fafc}table.leads tbody tr.selected{background:#eef2ff}table.leads tbody tr.dnc{opacity:.55}table.leads tbody tr.contacted td:first-child{box-shadow:inset 3px 0 0 var(--success)}.err{color:var(--danger-dark)}.num{font-variant-numeric:tabular-nums;text-align:right}.biz{font-weight:600}.sub{color:var(--muted);font-size:12px;margin-top:2px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.tel{font-family:var(--mono);white-space:nowrap}.badge{display:inline-block;padding:2px 8px;border-radius:12px;font-size:11px;font-weight:500;white-space:nowrap}.b-beauty{background:#fce7f3;color:#be185d}.b-spa{background:#ede9fe;color:#6d28d9}.b-barber{background:#dbeafe;color:#1d4ed8}.b-nail{background:#fdf2f8;color:#9d174d}.b-mechanic{background:#ffedd5;color:#c2410c}.b-wellness{background:#d1fae5;color:#065f46}.b-tattoo{background:#f1f5f9;color:#334155}.b-hvac{background:#cffafe;color:#0e7490}.b-plumb{background:#dbeafe;color:#1e40af}.b-elec{background:#fef9c3;color:#a16207}.b-roof{background:#e7e5e4;color:#57534e}.b-green{background:#dcfce7;color:#166534}.b-clean{background:#ecfeff;color:#155e75}.b-pest{background:#fae8ff;color:#86198f}.b-other{background:#f1f5f9;color:var(--muted)}.pill{display:inline-block;padding:1px 7px;border-radius:6px;font-size:11px;font-weight:600;font-variant-numeric:tabular-nums}.pill.hi{background:var(--success-bg);color:var(--success-dark)}.pill.mid{background:var(--warn-bg);color:var(--warn-dark)}.pill.lo{background:var(--pending-bg);color:var(--pending-text)}.flag{display:inline-block;font-size:11px;padding:1px 6px;border-radius:5px;background:var(--warn-bg);color:var(--warn-dark);margin-left:4px}.flag.blocker{background:var(--danger-bg);color:var(--danger-dark)}.flag.info{background:var(--pending-bg);color:var(--pending-text)}.pager{display:flex;gap:4px;align-items:center;justify-content:center;padding:12px;flex-wrap:wrap}.pager button{min-width:36px;padding:5px 9px}.pager button.on{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:700}.pager .gap{color:var(--muted);padding:0 4px}.pager .count{color:var(--muted);font-size:12px;margin-left:10px;font-variant-numeric:tabular-nums}.actionbar{position:fixed;bottom:0;left:0;right:0;background:var(--card);border-top:1px solid var(--border);box-shadow:0 -2px 12px #0f172a14;padding:10px 18px;display:flex;align-items:center;gap:10px;z-index:50}.actionbar .n{font-weight:700}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a59;z-index:60}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(720px,94vw);background:var(--bg);z-index:61;overflow-y:auto;box-shadow:-4px 0 24px #0f172a2e}.drawer-head{position:sticky;top:0;background:var(--card);border-bottom:1px solid var(--border);padding:14px 18px;display:flex;align-items:flex-start;gap:12px;z-index:5}.drawer-body{padding:16px 18px 40px}.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 14px;font-size:13px}.kv dt{color:var(--muted)}.kv dd{word-break:break-word}.quote{border-left:3px solid var(--border);padding:6px 0 6px 12px;color:#334155;font-size:13px;white-space:pre-wrap}pre.raw{background:#0f172a;color:#e2e8f0;padding:12px;border-radius:8px;font-size:11.5px;font-family:var(--mono);overflow-x:auto;max-height:340px}.muted{color:var(--muted)}.small{font-size:12px}.row{display:flex;align-items:center;gap:8px}.wrap{flex-wrap:wrap}.empty{padding:48px 18px;text-align:center;color:var(--muted)}.banner{border-radius:var(--radius);padding:10px 14px;margin-bottom:12px;font-size:13px;border:1px solid}.banner.info{background:#eff6ff;border-color:#bfdbfe;color:#1e40af}.banner.warn{background:var(--warn-bg);border-color:#fcd34d;color:var(--warn-dark)}.banner.danger{background:var(--danger-bg);border-color:#fca5a5;color:var(--danger-dark)}.spinner{padding:40px;text-align:center;color:var(--muted)}.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.auth-card{width:100%;max-width:380px}.auth-field{display:block;margin-bottom:12px}.auth-field span{display:block;margin-bottom:4px;font-size:12px;opacity:.75}.auth-field input{width:100%;box-sizing:border-box}.auth-submit{width:100%;margin:4px 0 12px}.topbar .user-chip{margin-right:10px;font-size:13px;opacity:.85;text-decoration:none;color:inherit}.simple-table{width:100%;border-collapse:collapse;font-size:13px}.simple-table th,.simple-table td{text-align:left;padding:7px 8px;border-bottom:1px solid rgba(128,128,128,.25);vertical-align:top}.simple-table th{font-weight:600;opacity:.75;white-space:nowrap}.creds{margin:8px 0;padding:8px 10px;border-radius:6px;background:#80808026;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;white-space:pre-wrap;-webkit-user-select:all;user-select:all}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:8px;margin:10px 0}.stat{border:1px solid rgba(128,128,128,.3);border-radius:8px;padding:8px 10px}.stat-value{font-size:20px;font-weight:700}.stat-label{font-size:12px;opacity:.7}.stat[data-tone=good] .stat-value{color:#15803d}.stat[data-tone=warn] .stat-value{color:#b45309}.stat[data-tone=bad] .stat-value{color:#b91c1c}button.linkish{background:none;border:none;padding:0;color:inherit;text-decoration:underline;text-decoration-style:dotted;cursor:pointer;font:inherit;text-align:left}.work-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,380px);gap:14px;align-items:start}@media (max-width: 860px){.work-grid{grid-template-columns:minmax(0,1fr)}.work-grid>div:last-child{order:-1}}.chart-grid-4{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:14px}.chart{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:12px 14px 8px}.chart-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:4px}.chart-title{font-weight:600;font-size:13px}.chart-plot{position:relative}.chart-plot svg{display:block;width:100%;height:auto}.chart-bar{fill:var(--primary-dark)}.chart-bar.is-hover{fill:#3730a3}.chart-grid{stroke:var(--border);stroke-width:1}.chart-axis{stroke:#cbd5e1;stroke-width:1}.chart-tick{fill:var(--muted);font-size:10px}.chart-value{fill:var(--text);font-size:11px;font-weight:600}.chart-plot rect:focus{outline:none}.chart-plot rect:focus-visible{stroke:var(--primary-dark);stroke-width:1}.chart-tip{position:absolute;top:0;transform:translate(-50%);background:var(--text);color:#fff;border-radius:6px;padding:4px 8px;font-size:12px;white-space:nowrap;pointer-events:none;z-index:2}.chart-tip .muted{color:#cbd5e1;font-size:11px}.chart-empty{padding:56px 0;text-align:center}.chart-table{max-height:190px;overflow:auto}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:14px}.tile{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:10px 12px}.tile .k{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.tile .v{font-size:22px;font-weight:700;font-variant-numeric:tabular-nums}.tile .s{font-size:12px;color:var(--muted)}.seg{display:inline-flex;border:1px solid var(--border);border-radius:8px;overflow:hidden}.seg button{border:none;border-radius:0;background:var(--card);padding:6px 10px}.seg button.on{background:var(--primary);color:#fff}.simple-table td.num,.simple-table th.num{text-align:right;font-variant-numeric:tabular-nums}tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8fafc}.day-strip{display:flex;gap:16px;flex-wrap:wrap;font-size:13px}.day-strip strong{font-variant-numeric:tabular-nums}label.inline{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}.list-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}.list-card{text-align:left;background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px;display:block;width:100%}.list-card:hover:not(:disabled){border-color:var(--primary)}.list-name{font-size:15px}.list-counts{display:flex;flex-wrap:wrap;gap:4px 14px;font-size:12px;color:var(--muted);margin-bottom:8px}.list-counts b{color:var(--text);font-variant-numeric:tabular-nums}.progress{height:6px;background:var(--border);border-radius:3px;overflow:hidden}.progress>div{height:100%;background:var(--primary-dark)}.chip-status{display:inline-block;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;vertical-align:middle}.chip-status.s-active{background:var(--success-bg);color:var(--success-dark)}.chip-status.s-paused{background:var(--warn-bg);color:var(--warn-dark)}.chip-status.s-archived{background:var(--border);color:var(--muted)}.warn-text{color:var(--warn-dark)}.badge-warn{display:inline-block;background:var(--warn-bg);color:var(--warn-dark);border:1px solid #fcd34d;border-radius:999px;padding:1px 8px;font-size:12px;font-weight:600;white-space:nowrap}button.badge-warn:hover:not(:disabled){border-color:var(--warn-dark)}label.check{display:inline-flex;align-items:center;gap:5px;cursor:pointer}a.button-link{display:inline-block;border:1px solid var(--border);background:var(--card);color:var(--text);border-radius:8px;padding:6px 12px;text-decoration:none}a.button-link:hover{border-color:var(--primary)}a.button-link.primary{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:600}.list-tag{font-weight:600}h4{margin:18px 0 8px;font-size:13px}.bulkbar{position:sticky;top:0;z-index:20;display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:14px 0 10px;padding:8px 12px;border-radius:var(--radius);border:1px dashed var(--border);background:var(--card);min-height:44px}.bulkbar.on{border:1px solid var(--primary);box-shadow:0 4px 14px #4f46e51f}.bulkbar .n{font-weight:700;font-variant-numeric:tabular-nums}.bulkbar select.primary-select{border-color:var(--primary);font-weight:600}.tabs{display:flex;gap:2px;padding:0 14px;border-top:1px solid var(--border);overflow-x:auto}.tabs button{border:none;border-bottom:2px solid transparent;border-radius:0;background:none;padding:10px 12px;white-space:nowrap}.tabs button.on{border-bottom-color:var(--primary-dark);font-weight:600}.profile-facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px 18px;margin-top:12px;font-size:13px}.profile-facts .k{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:2px}.tile-warn{outline:1px solid #fcd34d}.tile-warn .s{color:var(--warn-dark)}.barlist{display:flex;flex-direction:column;gap:6px;padding:6px 0 4px;max-height:190px;overflow-y:auto}.barlist-row{display:grid;grid-template-columns:minmax(90px,38%) 1fr auto;align-items:center;gap:8px;font-size:12px}.barlist-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.barlist-track{height:12px}.barlist-bar{display:block;height:100%;min-width:2px;background:var(--primary-dark);border-radius:0 4px 4px 0}.barlist-value{font-variant-numeric:tabular-nums;font-weight:600}pre.log{max-height:260px;overflow:auto;background:#0f172a;color:#e2e8f0;padding:10px;border-radius:8px;font-size:11px}.topbar nav a{white-space:nowrap}@media (max-width: 1440px){.topbar .health{display:none}}.explainer{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px;margin:0 0 12px}.explainer>div{border:1px solid var(--border);border-radius:8px;padding:8px 12px;font-size:13px}.explainer strong{display:block}.explainer span{color:var(--muted)}.big-number{font-size:22px;font-weight:700}.inline-form{border:1px solid var(--primary);border-radius:8px;padding:10px 12px;margin:8px 0;background:var(--card)}.qa-banner{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap;background:var(--warn-bg);border:1px solid #fcd34d;color:var(--warn-dark);border-radius:var(--radius);padding:6px 12px;margin-bottom:10px;font-size:13px}.qa-banner strong{letter-spacing:.06em}.badge-test{display:inline-block;background:var(--warn-bg);color:var(--warn-dark);border:1px solid #fcd34d;border-radius:4px;padding:0 5px;font-size:10px;font-weight:700;letter-spacing:.06em;margin-left:4px;vertical-align:middle}.list-picker{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.list-picker select{font-weight:600;min-width:200px}.saved-ok{color:var(--success-dark);font-weight:600;font-size:13px}.access-box{border:1px solid var(--border);border-radius:8px;padding:12px 14px;margin-top:16px}.access-list{display:flex;flex-direction:column;gap:6px}.access-row{gap:8px;font-size:14px}.work-grid{margin-top:18px}.my-performance>.tiles{margin:18px 0 20px}.chip-status.s-failed{background:var(--danger-bg);color:#b91c1c}.transcript{display:grid;gap:12px}.turn{border-left:3px solid var(--border);padding:2px 0 2px 12px}.turn-agent{border-left-color:var(--primary)}.turn-customer{border-left-color:#94a3b8}.turn-who{font-weight:600;font-size:13px}.turn-time{font-weight:400;color:var(--muted);font-size:11px;margin-left:8px;font-variant-numeric:tabular-nums}.turn-text{line-height:1.55}.transcript-notice{position:fixed;left:16px;bottom:16px;z-index:40;width:min(340px,calc(100vw - 32px));background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 8px 28px #0f172a29;padding:12px 14px;font-size:13px}.transcript-notice.compact{padding:10px 12px}.transcript-notice p{margin:6px 0 8px;color:var(--muted);line-height:1.45}.tn-title{font-weight:700;padding-right:22px}.tn-close{position:absolute;top:6px;right:6px;border:none;background:transparent;font-size:18px;line-height:1;padding:4px 8px;color:var(--muted);cursor:pointer}.tn-status.ok{color:var(--success-dark);font-weight:600}.tn-status.warn{color:var(--warn-dark)}.tn-setup{display:grid;gap:8px}.tn-setup button{justify-self:start}.queue-now{margin-top:12px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg);display:grid;gap:4px;max-width:420px}.queue-progress{height:6px;border-radius:999px;background:var(--border);overflow:hidden}.queue-progress span{display:block;height:100%;background:var(--primary);transition:width .8s linear}.pn-default{padding:8px 0 2px}.pn-big{font-size:20px;font-weight:700}.pn-manage{padding:6px 0;display:grid;gap:6px}.outbound-editor{display:grid;gap:4px}.outbound-block{margin-top:12px;padding-top:10px;border-top:1px solid var(--border)}.outbound-block .k{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:4px}.outbound-editor label{display:flex;gap:6px;align-items:baseline}.conference-panel{margin-top:10px;display:grid;gap:8px}.ok-text{color:var(--success-dark);font-weight:600}.ai-panel{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;display:grid;gap:6px}.ai-head{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600}.ai-state{display:grid;gap:4px;justify-items:start}.ai-picker{display:grid;gap:6px}.ai-option{display:flex;justify-content:space-between;gap:8px;text-align:left}button.link{border:none;background:transparent;color:var(--primary);padding:0;justify-self:start;cursor:pointer}.turn-remote_mixed{border-left-color:var(--warn-dark)}.ai-form{display:grid;gap:10px;margin-bottom:14px}.ai-form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}.ai-form-grid .auth-field{margin-bottom:0}.chip-status.pay-pending{background:var(--warn-bg);color:var(--warn-dark)}.chip-status.pay-paid{background:var(--success-bg);color:var(--success-dark)}.chip-status.pay-rejected{background:var(--danger-bg);color:var(--danger-dark)}.chip-status.pay-cancelled{background:var(--border);color:var(--muted)}.payments>.tiles{margin:4px 0 14px}.payment-confirm{border-left:3px solid var(--primary)}.payment-facts{display:grid;grid-template-columns:max-content 1fr;gap:6px 16px;margin:12px 0 4px}.payment-facts dt{color:var(--muted);font-size:12px;padding-top:2px}.payment-facts dd{margin:0}.payment-form{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px 16px;margin-top:12px}.payment-form label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.section-title{font-size:14px;margin:18px 0 8px}